Lost in Translation? Assessing the Intercultural Sensitivity Levels of Planners in the Dallas- Fort Worth Area
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Date
2019-12-06Author
Shaw, Eihua Corinne Olivia
0000-0002-0976-0730
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The inclusion of minorities in the public participation process is one of the greatest challenges within the field of planning. However, the political structures around public participation make it difficult for practitioners to respond to the challenges and needs of an increasing number of cultural minority groups in urban regions. Scholars have advised planners to be more sensitive to the needs of minorities, but there are no tools in the planning field to evaluate cultural sensitivity in practice. This dissertation examines public participation related to intercultural sensitivity. In particular, this research adds to a better understanding of the role of planners and the role of intercultural sensitivity in public participation. The research draws on data from multiple methods including the Intercultural Sensitivity Scale (ISS), a demographic questionnaire, and four semi-structured interviews. Findings suggest that planners have high levels of intercultural sensitivity and are sensitive to the needs of socio-cultural and economic minorities, but the political structures of the planning process often pose constraints around which planners must adapt. This research contributes to understanding of public participation and provides recommendations for improving public participation. It suggests the use of the ISS as a benchmark tool to measure intercultural sensitivity in the planning field. Furthermore, the planners’ discourse on public participation, intercultural sensitivity, and inclusivity helps illustrate challenges provides new approaches to pursuing this issue across the United States.