North Richland Hills Development Process Improvement Plan
Abstract
The development and permit approval process for the City of North Richland Hills (NRH) was explored with regard to the review process for development proposals, platting, and building permits. Currently, the city conducts a multi-departmental approach to review and approve the aforementioned, as well as other permits. NRH sought outside counsel to map out their platting and permit approval process in an effort to identify inefficiencies and bottlenecks, as well as to gather recommendations for process improvements that could be transferred to an electronic environment as they begin to implement this transition over the next 18 months. The goals and objectives of this project were to eliminate inefficiencies and provide relevant recommendations to NRH by providing insight into their internal processes thus improving their efficiency. **Please note that the full text is embargoed**